Overcoming Tribal Elements for Successful Digital Transformation

Digital transformation is critical for organizations to stay competitive, but about 70 percent of all transformations fail to achieve their objectives due to tribal elements. These are distinct knowledge and processes that employees use to get the job done, often relying on their own spreadsheets and self-developed processes instead of a clearly defined and documented process. Tribal ways of working neutralize the effectiveness of digital transformations, resulting in wasted resources and poor returns on investment.