THE BOOK

Shifting Paradigms to Drive Effectiveness of Digital Business Process Transformation.

Digital transformation is the next industrial revolution, and it is imperative to corporate success in this day and age. Yet, studies show that only 30 percent of these digital transformations are successful in achieving their objectives. Many corporations struggle.
The purpose of this book, our ambition is no less than igniting a paradigm shift to leverage success and effectiveness of digital business process transformation. 

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Book Mockup 2b

Klaus Imping

Author, CEO mSE PointOut Group

Born in 1966 in Germany, with a universal education in Business Administration, I had almost a decade in various roles in industry before switching over to the consulting side. Working with numerous clients and projects for almost three decades. Always acting in the magic triangle of information technology, processes, and strategy. Many of my viewpoints come from focusing on supply chain management in a global context. Being in C-level charge for more than a decade, leading as CEO since 2020.

Klaus Imping

Author, CEO mSE PointOut Group

Born in 1966 in Germany, with a universal education in Business Administration, I had almost a decade in various roles in the manufacturing industry before switching over to the consulting side. Working with numerous clients and projects for almost three decades and always acting in the magic triangle of information technology, processes, and strategy. Many of my viewpoints come from focusing on supply chain management in a global context and being in C-level charge for more than a decade, leading as CEO since 2020

Michael Ciatto

Co-Author, Genpact Supply Chain Service Line CEO | Senior Vice President

Born in 1986 in Reading, PA, USA, to loving and supportive parents Kerry and Cindy Ciatto, I was not academically trained neither in supply chain nor engineering. Rather, I pursued Economics, with a specification in Finance, as well as Political Science during my time in academia at Dickinson College. After entering the world of finance initially, my career path took me via stages in turnaround consulting and interim management to the supply chain and digital transformation consulting space, where I’m leading the Supply Chain Service Line as CEO. Since entering the business work, I have worked with over 200 companies across a dozen industries on their technology enabled supply chain and operations transformation journeys.

Michael Ciatto

Co-Author, Genpact Supply Chain Service Line CEO | Senior Vice President

Born in 1986 in Reading, PA, USA, to loving and supportive parents Kerry and Cindy Ciatto, I was not academically trained neither in supply chain nor engineering. Rather, I pursued Economics, with a specification in Finance, as well as Political Science during my time in academia at Dickinson College. After entering the world of finance initially, my career path took me via stages in turnaround consulting and interim management to the supply chain and digital transformation consulting space, where I’m leading the Supply Chain Service Line as CEO. Since entering the business work, I have worked with over 200 companies across a dozen industries on their technology enabled supply chain and operations transformation journeys.

The business process, the practical business workflow is the SUBJECT MATTER of digitalization. WORKFLOW FIRST.

BUT: technology is just a means to an end. In the end, the purpose is the process.
Now you may say: “But WE care about the process!” yes But more than likely on a
descriptive
level, not on the effectively practiced level. In distinction to “process”,
I call this practiced level
“workflow”.

My book “Tribal f*cks up digital” offers many insights into the various reasons why

this workflow level often remains untouched, unmanaged, and un-engineered.
Why it’s left in a
state that I call “tribal”. Tribal processes and tribal workflows are
one crucial root cause for poor
adaptation, low impact, and missed objectives.
It functions like a lotus effect against digital
transformation unfolding its effect.
Consequently, my factual inspiration: MAKE THE BUSINESS PROCESS, better:
THE PRACTICAL
BUSINESS WORKFLOW THE SUBJECT MATTER OF DIGITALIZATION.
WORKFLOW FIRST.

Detect “tribal workflows” as the blind spot and leverage success of your digital
transformation.
YOU are the one who can turn that magic switch!

BUT: technology is just a means to an end. In the end, the purpose is the process.
Now you may say: “But WE care about the process!” yes But more than likely on a
descriptive
level, not on the effectively practiced level. In distinction to “process”, I call this practiced level “workflow”.

My book “Tribal f*cks up digital” offers many insights into the various reasons why
this workflow level often remains untouched, unmanaged, and unengi-neered. Why it’s left in a state that I call “tribal”. Tribal processes and tribal workflows are one crucial root cause for poor adaptation, low impact, and missed objectives. It functions like a lotus effect against digital transformation unfolding its effect. Consequently, my factual inspiration: MAKE THE BUSINESS PROCESS, better: THE PRACTICAL BUSINESS WORKFLOW THE SUBJECT MATTER OF DIGITALIZATION.
WORKFLOW FIRST.

Detect “tribal workflows” as the blind spot and leverage success of your digital
transformation.
YOU are the one who can turn that magic switch!

HIGHLIGHTS

In this book Klaus Imping and Michael Ciatto bring the revolution of “Business Process Re-Engineering” into today’s age of digital transformation and show proven tactics and levers to success.

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Benefit 1

Take the courage to think outside the box and to be guided through a different, uncommon perspective of digital transformation.

Benefit 2

Learn about twelve pitfalls for successful digital transformation. Most if not all of them will surprise you.

Benefit 3

Gain ideas and practical suggestions, probably even advice and directions from Klaus’ and Michael’s thoughts regarding the path to successful Digital Business Process Orchestration.

KAIROS*

You are the one who can turn that magic switch.

We believe the magic switch to make digital transformation successful is a simple one. We believe this switch is not technology or deep functional expertise, no rocket science. We believe YOU are the one who can turn that switch. We believe YOU can make the difference and will leave your footsteps on the change path of your organization. This might be an inflection point, YOUR Kairos*.

KAIROS was the Greek god of the moment, while Chronos was the god of sequential time. In rhetoric, *Kairos is known as the decisive moment, the passing instant when an opening appears which must be seized with force if success is to be achieved.

*“Kairos 2’23” by the German artist Bruno Wank www.brunowank.de

READING REVIEWS

“This book is true thought leadership! On one hand, it’s just a different perspective on the well-known challenge of digitalization. But on the other hand, it uncovers a surprisingly impactful blind spot. Klaus and Michael explain this impressively in an easy-to-read way. This is a must-read for every C-level and senior executive as well as leaders to whom digital transformation matters.”

Dr. Wolfgang M. Partsch
Inventor and Pioneer of Supply Chain Management

BOOK BONUS

Privileged Access to Supporting Resources

We wrote this book with a lot of commitment and dedication to giving digital business process transformation a positive spin toward success. Our motivation is to help YOU to make it better! The book will give you some privileged access to supporting resources:

  • Downloadable versions of the graphics used in the book
  • Some questionnaires, checklists, and tools for self-assessment
  • Pre-releases of blog articles, news, podcasts, etc.
  • Exclusive opportunities and access to “Meet the Authors”
    and much more

By purchasing the book, you will gain exclusive access to bonus materials.

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Compelling content in three formats


Hardcover

Not just a book for consumption, but a cornerstone. A solid hardcover is the appropriate format.


Paperback

Use it as a workbook. Or distribute it to your wider team*.


E-Book

The format for everywhere. Read preferably on iBooks or on Kindle.

* Special discounts are available on quantity purchases by corporations, associations, and others. Contact us for details.

Insights & News

Bildschirm­foto 2023-07-20 um 15.23.41

How 'Tribal' Behavior Sabotages Digital Transformation

Watch this video featuring Klaus Imping and Michael Ciatto, authors of the thought-provoking book titled “Tribal F*cks Up Digital.” In this interview, they delve into the pitfalls associated with tribal behavior in digital transformation within the supply chain. Gain valuable insights from the authors as they discuss how tribal dynamics can disrupt digital initiatives and provide guidance for leaders navigating this complex landscape. Prepare to be enlightened and empowered on this transformative journey.

insights-1

Overcoming Tribal Elements for Successful Digital Transformation

Digital transformation is critical for organizations to stay competitive, but about 70 percent of all transformations fail to achieve their objectives due to tribal elements. These are distinct knowledge and processes that employees use to get the job done, often relying on their own spreadsheets and self-developed processes instead of a clearly defined and documented process. 

insights-3c

Exclusive Book Launch, May 8th in Orlando (FL)

Michael Ciatto and Klaus Imping invite to an exclusive launch event for their new book “Tribal f*cks up Digital”. It will be an evening full of thought-provoking discussion, networking with like-minded individuals, and celebration. You want to be part of this event? Approach Klaus and Michael to be considered for the guest list:

insights-3b

Gartner Supply Chain Symposium/Xpo™ 2023, May 8 -10, 2023, Orlando (FL)

If you’re planning to attend the Gartner Supply Chain Symposium in Orlando, don’t miss the chance to meet the authors Klaus Imping and Michael Ciatto and ask them any questions you have about digital transformation. To learn more about how to get in touch with us, please contact us.      

It relates to the  professional path of my beloved dad. He remained loyal to his first employer for almost 40 years. A midsize company where he started his  professional journey at the amazing age of fourteen. Textile industry, Germany.  Success story in the 1960s and early 1970s. Then disruptive change evolved. When it hit my father’s company unprepared, it was too late. 10 years of suffering
business, 10 years of creeping death – that I observed as a child and teenager – ended in bankruptcy. I saw my father suffering. It was not his job and not his pay grade to initiate the turn. He was a victim, a passenger on a sinking ship.

My learnings: Become strong. Become independent. Once you sense things going wrong: stand up, articulate your opinion, and take action! If I am being honest, my dedication to “KAIROS” is also rooted in these learnings.  KAIROS was the Greek god of the moment, while his friend CHRONOS was the god of sequential time. In rhetoric, Kairos is known as a decisive moment, a passing instant when an opening appears which must be seized with force if success is to be achieved. Taking influence, giving impulses, raising hands, and stating an opinion which is not mainstream – this does not happen without a decisive moment, without the little instant where you make the decision
“I do …”.

For me, “Kairos 2’19” is the perfect physical expression of the decisive moment, the power that it can unfold, but also the courage it takes to do so. “The point of power is always in the present moment”, a wise friend once said to me. He’s so right!

KI_Kairos_read_more

Kairos 2’19” by the German sculptor Bruno Wank
www.brunowank.de


The “Digital Adoption Cross-Check” is a substantial part of our “Digital Adoption Assessment” and corresponds to several days of experienced process consultants and more than 7.500 € equivalent. Get the complete overview of the “Digital Adoption Cross-Check” – scope, proceeding, your requested input and participation, results – by accomplishing “Step 1 – Your information”. With Step 2, you then get access to your personal advisor who helps you to prepare and submit the required input.

Just do it! Take this opportunity to get a unique expert view and valuable insights!

* Limited to 25 seats. Participation subject to submission of required input and confirmed selection. All rights reserved.

You are an experienced process consultant
and want to join our consulting team?

2022. All rights reserved.

Digital experience is always embedded in a physical experience.

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