Home - Klaus Imping

Helping business leaders
to make digital process
transformation sustainably successful.

“I am passionate about making business process digitalization effective. Let’s jointly fight the pitfalls that sabotage adoption and neutralize change!“

Helping business leaders to makedigital process transformation sustainably successful.

“I am passionate about making business process digitalization effective.
Let’s jointly fight the pitfalls that sabotage adoption and neutralize change!”

Detect “tribal workflows” as the blind spot and leverage success of your digital transformation.

In light of “Digitalization,” the business world is extremely excited about technologies
such as AI and ML. There is a deep, underlying belief in the claim of many software vendors’
yelling that tech and systems resolve everything. The problem? Less than 30% of digital
transformation initiatives succeed in achieving their objectives. Once again, technology blinders
have pushed the process out of focus.

In light of “Digitalization,” the business world is extremely excited about technologies such as AI and ML. There is a deep, underlying belief in the claim of many software vendors’ yelling that tech and systems resolve everything.
The problem? Less than 30% of digital transformation initiatives succeed in achieving their objectives. Once again, technology blinders have pushed the process out of focus.

What annoys me more and more, what even frustrates me, is this blind technology-belief
and technology-enthusiasm that dominates nowadays, and its consequences…

What annoys me more and more, what even frustrates me, is this blind technology-belief and technology-enthusiasm that dominates nowadays,
and its consequences…

The business process, the practical business workflow is the SUBJECT MATTER of digitalization. WORKFLOW FIRST.

BUT: technology is just a means to an end. In the end, the purpose is the process.
Now you may say: “But WE care about the process!” yes But more than likely on a
descriptive level, not on the effectively practiced level. In distinction to “process”,
I call this practiced level “workflow”.

My book “Tribal f*cks up digital” offers many insights into the various reasons why
this workflow level often remains untouched, unmanaged, and un-engineered.
Why it’s left in a state that I call “tribal”. Tribal processes and tribal workflows are
one crucial root cause for poor adaptation, low impact, and missed objectives.
It functions like a lotus effect against digital transformation unfolding its effect.
Consequently, my factual inspiration: MAKE THE BUSINESS PROCESS, better:
THE PRACTICAL BUSINESS WORKFLOW THE SUBJECT MATTER OF DIGITALIZATION.
WORKFLOW FIRST.

Detect “tribal workflows” as the blind spot and leverage success of your digital
transformation. YOU are the one who can turn that magic switch!

BUT: technology is just a means to an end. In the end, the purpose is the process.
Now you may say: “But WE care about the process!” yes But more than likely on a
descriptive level, not on the effectively practiced level. In distinction to “process”, I call this practiced level “workflow”.

My book “Tribal f*cks up digital” offers many insights into the various reasons why this workflow level often remains untouched, unmanaged, and unengi-neered. Why it’s left in a state that I call “tribal”. Tribal processes and tribal workflows are one crucial root cause for poor adaptation, low impact, and missed objectives. It functions like a lotus effect against digital transformation unfolding its effect. Consequently, my factual inspiration: MAKE THE BUSINESS PROCESS, better: THE PRACTICAL BUSINESS WORKFLOW THE SUBJECT MATTER OF DIGITALIZATION.
WORKFLOW FIRST.

Detect “tribal workflows” as the blind spot and leverage success of your digital
transformation. YOU are the one who can turn that magic switch!

DIGITALIZATION is the next industrial revolution.
For business process transformation, ADOPTION is key.
However, TRIBAL workflows are the sober reality.

DIGITALIZATION is the next industrial revolution. For business process transformation, ADOPTION is key. However, TRIBAL workflows are the sober reality.

Tribal f*cks up Digital

If the practical workflows remain tribal, your digitalization is neutralized. You need to go deep for sustainable change.

Digitalization is more than Technology

Just throwing technology at vaguely defined business processes is waste of money and energy! Workflow first, technology second!

C-Suite needed!

For true, sustainable transformation, make yourself accessible, the program needs your support. And be patient. Digital transformation takes much longer than tech vendors tell you.

Equation of effective digitalization

Digital transformation effectiveness is the product of two factors. Technology is one. Adoption the other. Guess what’s the bottleneck…

The process challenge goes horizontal

Digital process orchestration truly e2e - cross-function, cross-enterprise, cross-system - is the new artistry!

YOU can make the difference

If you agree that ‘Tribal f*cks up digital’, take the courage to raise hand. Question the technology paradigm. Promote WORKFLOW FIRST.

I am passionate about making business process digitalization effective.
Let’s jointly fight the pitfalls that sabotage adoption and neutralize change!

“Always acting in the magic triangle
of information technology, processes,
and strategy.“

Born in 1966, with a universal education in Business Administration, I had almost a decade in various roles in industry before switching over to the consulting side. Working with numerous clients and projects for almost three decades. Always acting in the magic triangle of information technology, processes, and strategy. Many of my viewpoints come from focusing on supply chain management in global context. This is my background of professional experience. Do you want to know more about me, about my driving forces?

It relates to the professional path of my beloved dad. He remained loyal to his first employer for almost 40 years. A midsize company where he started his professional journey at the amazing age of fourteen. Textile industry, Germany. Success story in the 1960s and early 1970s. Then disruptive change evolved. When it hit my father’s company unprepared, it was too late. 10 years of suffering
business, 10 years of creeping death – that I observed as a child and teenager – ended in bankruptcy. I saw my father suffering. It was not his job and not his pay grade to initiate the turn. He was a victim, a passenger on a sinking ship.

My learnings: Become strong. Become independent. Once you sense things going wrong: stand up, articulate your opinion, and take action! If I am being honest, my dedication to “KAIROS” is also rooted in these learnings. KAIROS was the Greek god of the moment, while his friend CHRONOS was the god of sequential time. In rhetoric, Kairos is known as a decisive moment, a passing instant when an opening appears which must be seized with force if success is to be achieved. Taking influence, giving impulses, raising hands, and stating an opinion which is not mainstream – this does not happen without a decisive moment, without the little instant where you make the decision
“I do …”.

For me, “Kairos 2’19” is the perfect physical expression of the decisive moment, the power that it can unfold, but also the courage it takes to do so. “The point of power is always in the present moment”, a wise friend once said to me. He’s so right!

Kairos 2’19” by the German sculptor Bruno Wank
www.brunowank.de

Pre-order now and
get free benchmark workshop

I am passionate about making business process digitalization effective. Most people think that effectiveness and sustainable success of digital transformation depend on technology. Truth is that technology is typically not the bottleneck. “Poor adoption” is probably the core summary of many interviews that I had on the background of my book, asking the famous “What keeps you awake at night … when you think about digital process transformation?”

The book talks about causes, blind spots, strategies, countermeasures. Regardless if you are C-suite member, senior executive, program lead or change facilitator, this book is for you! Let’s jointly fight the pitfalls that sabotage adoption and neutralize change.

Pre-order now and leverage the value of a free benchmark workshop:

Take advantage from our broad examination about “digital adoption”. Learn about typical challenges that other companies see. Draw ideas from others. Get insights where industry stands and compare yourself.

Regardless if you are C-suite member, senior executive, program lead or change facilitator, this book is for you!
Let’s jointly fight the pitfalls that sabotage adoption and neutralize change.

Pre-order now and leverage the value of a free benchmark workshop:

The “Digital Adoption Cross-Check” is a substantial part of our “Digital Adoption Assessment” and corresponds to several days of experienced process consultants and more than 7.500 € equivalent. Get the complete overview of the “Digital Adoption Cross-Check” – scope, proceeding, your requested input and participation, results – by accomplishing “Step 1 – Your information”. With Step 2, you then get access to your personal advisor who helps you to prepare and submit the required input.

Just do it! Take this opportunity to get a unique expert view and valuable insights!

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Overcoming Tribal Elements for Successful Digital Transformation

Digital transformation is critical for organizations to stay competitive, but about 70 percent of all transformations fail to achieve their objectives due to tribal elements. These are distinct knowledge and processes that employees use to get the job done, often relying on their own spreadsheets and self-developed processes instead of a clearly defined and documented process.

Exclusive Book Launch, May 8th in Orlando (FL)

Michael Ciatto and Klaus Imping invite to an exclusive launch event for their new book “Tribal f*cks up Digital”. It will be an evening full of thought-provoking discussion, networking with like-minded individuals, and celebration. You want to be part of this event? Approach Klaus and Michael to be considered for the guest list:

Gartner Supply Chain Symposium/Xpo™ 2023, May 8 -10, 2023, Orlando (FL)

If you’re planning to attend the Gartner Supply Chain Symposium in Orlando, don’t miss the chance to meet the authors Klaus Imping and Michael Ciatto and ask them any questions you have about digital transformation. To learn more about how to get in touch with us, please contact us.

You are an experienced process consultant
and want to join our consulting team?

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DIGITALIZATION is the next industrial revolution. For business process transformation, ADOPTION is key. However, TRIBAL workflows are the sober reality.

DIGITALIZATION is the next industrial revolution. For business process transformation, ADOPTION is key. However, TRIBAL workflows are the sober reality.

Tribal f*cks up Digital

Digitalization is more than Technology

C-Suite needed!

Equation of effective digitalization

The process challenge goes horizontal

YOU can make the difference

I am passionate about making business process digitalization effective. Let’s jointly fight the pitfalls that sabotage adoption and neutralize change!

Overcoming Tribal Elements for Successful Digital Transformation

Exclusive Book Launch, May 8th in Orlando (FL)

Gartner Supply Chain Symposium/Xpo™ 2023, May 8 -10, 2023, Orlando (FL)

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DIGITALIZATION is the next industrial revolution.
For business process transformation, ADOPTION is key.
However, TRIBAL workflows are the sober reality.

I am passionate about making business process digitalization effective.
Let’s jointly fight the pitfalls that sabotage adoption and neutralize change!